Communications, was kind enough to have coffee with me and answer some questions. My first question was on the policy of the hotel on their disabled guests with its one accessible room. They do not promote the fact that they have an accessible room. They have not really looked into the possibilities. Bhd and considered as a business hotel. We have regular updates from our front line staff and reception she informed me. But the staff was efficient enough to turn up with a floor mat which they laid on the bathroom and they changed it when i asked them to. Florence about the possibility of having an anti slip flooring, and from there, we moved onto accessible hotel rooms. She asked me for tips to improve the accessibility and i told her that the accessible toilets in the hotel were badly designed which virtually rendered them inaccessible by the wrong positioning of grab bars. Florence and i am sure her disability awareness improved but i am not convinced disabled guests went up in her priority list. Magazine, told me that people are always asking her for figures of disabled travellers and that this type of data is difficult to come by. And until the hotel service industry thinks they have a potential for more business, i do not think that accessible hotel rooms will be any more than a token gesture. Florence told me, that that would be correct. That is what i would infer from the interview. The only way to change their perception is for them to have more enquiries from disabled people. When i was there, they nearly gave my room to another customer when i went away for a couple of days because they had another disabled person who wanted the room. But i insisted i had a pre existing booking for the period. Malaysia, there need to be a real push to get people to feel responsible and to act urgently. Design, like in the hotel room, they do not even consider for elderly and they just tick the boxes really when designing and specifying materials like the marble floor. Village i and we noticed the have renovations and were flattening the slope on the external areas. They do that for fresco dining and the money they will generate and not if disabled people complain.